Pay with Klarna

Welcome to our page explaining Klarna's payment service.

Klarna is a Swedish payment service provider that takes responsibility for customers' payments. Klarna provides simplified payment solutions for over 200,000 online stores. To date, more than 85 million customers worldwide have trusted Klarna with their payments.

How does the “Pay in 3 interest-free instalments” option work?

“Pay in 3 interest-free instalments” allows you to spread the cost of your purchase over three equal payments. Each instalment will be automatically charged to the debit or credit card provided at checkout. The first instalment will be charged when your order is confirmed by Ottica Bergomi, with the second and third instalments charged 30 and 60 days later, respectively. You can track your payment schedule at any time in the Klarna app.

Who is eligible for “Pay in 3 interest-free instalments”?

To use “Pay in 3 interest-free instalments”, you must be at least 18 years old. Although this payment option is widely advertised, eligibility depends on your financial circumstances. If you choose to use “Pay in 3 interest-free instalments”, our assessment will not affect your credit rating.

How can I improve my chances of being approved for “Pay in 3 interest-free instalments”?

Klarna is unique in offering “Pay in 3 interest-free instalments” based on several factors, including the order value, your order history and product availability. If you are over 18, you can improve your chances of approval by ensuring that you provide your full name and accurate address details, and by using your registered billing address as your delivery address. Every order is assessed individually. Having used “Pay in 3 interest-free instalments” previously does not guarantee that the option will be offered for every order. Similarly, being declined in the past does not necessarily mean you will be declined for future purchases.

What information do I need to provide when making a purchase?

If you wish to make a purchase with Klarna using “Pay in 3 interest-free instalments”, you will need to provide your telephone number, email address, current billing address and debit or credit card details. Your mobile number is required in case we need to contact you. All communications will be sent by email. It is very important that you provide accurate information; otherwise, you may not receive your payment schedule or order updates.

Will a credit check be carried out?

Klarna may carry out what are known as soft credit checks, which do not affect your credit score and are visible only to you and Klarna, not to other lenders. Neither Klarna nor Ottica Bergomi carries out credit checks that could affect your credit score.

Why isn't “Pay in 3 interest-free instalments” available to everyone?

Although “Pay in 3 interest-free instalments” is widely advertised, it is not always available to everyone. Eligibility is determined automatically by algorithms that consider several factors, including your address, cardholder details, total order value, online store, previous order history and product availability.

What payment options are available with Klarna?

Payments for “Pay in 3 interest-free instalments” will be automatically charged to the debit or credit card provided at checkout. The first payment will be charged when your order is confirmed. The second and third instalments will be charged 30 and 60 days after the first payment, respectively. You can always track your payment schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as Ottica Bergomi accepts your cancellation or return, Klarna will cancel any scheduled future payments and refund any amounts due. The return will be immediately visible in the Klarna app.

What happens if I don't pay for my order?

Klarna will attempt to collect the instalment payments for your “Pay in 3 interest-free instalments” purchase at Ottica Bergomi from the debit or credit card provided at checkout. If the payment cannot be collected on the due date, Klarna will automatically make a second attempt two days later. If this attempt is also unsuccessful, Klarna will issue a statement for the full outstanding amount, payable within 15 days. Klarna will notify you of the payment due date two days before attempting collection, and you can always check the due date in the Klarna app. If you do not pay on time using “Pay in 3 interest-free instalments”, your credit score will not be affected.

I've been asked to visit Klarna's website. Is this correct?

You can view all your Klarna purchases and payment schedules in the Klarna app or by visiting Klarna.com/uk.

Are my payment details secure?

Your payment details are processed securely by Klarna. No card details are transferred to or stored by Ottica Bergomi. All transactions take place over secure connections using the latest industry-standard security protocols.

Can I pay before the due date?

Yes. Simply open the Klarna app or visit Klarna.com/uk to make an early payment.

Has my payment been successful?

Klarna will send you an email notification and a push notification through the Klarna app when a payment is due, when it has been successfully collected or, in the unlikely event, when a payment has failed. If you have made a payment but have not received confirmation, you can always check your order and payment status in the Klarna app or by visiting www.klarna.com/uk.

What happens to my statement after I return an item?

Once Ottica Bergomi has received your return, whether partial or complete, and you have received confirmation of receipt, Klarna will issue an updated statement with a revised payment schedule in the case of a partial return. For a full return, we will refund all payments collected and cancel any future scheduled payments. You can always track your order status in the Klarna app.

I've received my statement but haven't received my order yet.

If you have not yet received your order, please contact Ottica Bergomi to check its status and delivery progress. You can also contact Klarna Customer Service so that we can postpone your payment due date or place your order on hold in the Klarna app while you await delivery.

I've cancelled my order. How long will it take to receive my refund?

As soon as the store has registered your cancellation or return, your refund will be processed within 5–7 working days.

I've requested a refund. How will I receive it?

Refunds will be issued to the debit or credit card originally provided at checkout.

I haven't received any emails about my statement or payment details.

You can access the Klarna app or visit www.klarna.com/ to find all your orders and scheduled payment information.

How can I contact Klarna if I have further questions about payments?

Please visit the Klarna app or the Klarna Customer Service page for a complete list of frequently asked questions, telephone contact details and live chat support.